Pg gaming Privacy Policy – Your Data, Our Responsibility

1. Introduction

PG Gaming (referred to as "we", "us", or "the Platform") is a trusted online gaming and betting platform in Bangladesh. We understand that when you share your personal information with us, you're placing your trust in us — and we're fully committed to honoring that trust.

In this Privacy Policy, we clearly set out — what types of data we collect, why we collect it, how we use it, and what steps we take to keep it safe. At pg gaming, privacy is not just a compliance matter — it is the foundation of everything we do.

This policy applies to the pg gaming website, mobile app, and all related services. If you have any questions about our Privacy Policy, feel free to contact our support team at any time.

2. Information We Collect

Pg gaming collects your information in several ways. Full details are outlined below.

Information you provide directly:

• At registration: name, email address, phone number, date of birth, and address.
• For identity verification (KYC): a photo of your national ID, passport, or driving licence.
• At the time of payment: mobile banking number (Mobile Pay, Nagad, Rocket) and transaction details.
• When you contact support: details of your messages and complaints.

Automatically Collected Information:

• IP address and device information (operating system, browser).
• Website usage patterns: pages visited, time spent, and actions taken.
• Gaming activity: betting history and win/loss records.
• Login time and location data.

Data Type	Source	Mandatory?
Name & Contact Information	Registration Form	Yes
Photo ID	KYC Verification	Prior to Withdrawal
Payment Information	Transaction Processing	Yes
Device & IP Information	Automatic	Automatic
Gaming History	Platform Logs	Automatic
Cookies Data	Browser	Partial

3. Purpose of Data Use

Pg gaming uses your data only for specific, legitimate purposes. We never use your information for anything unnecessary.

• Account Management: For registration, login, and identity verification.
• Payment Processing: To process deposits and withdrawals securely.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Service Improvement: To analyze your usage patterns and improve the platform.
• Personalized Experience: To recommend promotions and games tailored to your preferences.
• Legal Obligation: To meet regulatory and compliance requirements.
• Providing Support: To resolve your issues and answer your questions.

4. Data Sharing & Disclosure

PG Gaming does not generally share your information with third parties. However, limited sharing may occur in the following circumstances:

Payment Provider:

Only the information necessary to process transactions is shared with payment gateways such as Mobile Pay, Nagad, and Rocket. This data is transmitted through limited, secure channels.

Legal & Regulatory Authorities:

Information may be disclosed to relevant authorities in response to court orders, government investigations, or legal obligations. This is done strictly within the bounds of the law.

Technology Service Providers:

Limited data is shared with trusted technology partners for server hosting, cybersecurity, and analytics. Strict confidentiality agreements are in place with all such partners.

Business Transfer:

In the event of a business merger or acquisition, your information may be transferred to the new entity. Even in such cases, this Privacy Policy will continue to apply.

5. Cookie Policy

Pg gaming uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
• Functionality Cookies: To remember your preferences, such as language selection and settings.
• Analytics Cookies: To monitor website usage and improve our services.
• Security Cookies: To detect and prevent fraudulent activity.

You can disable analytics cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

6. Data Retention Period

PG Gaming retains your data only for as long as necessary. All data is kept while your account remains active. After account closure:

• Financial transaction records: 5 years (legal obligation).
• KYC documents: 5 years.
• Gaming history: 3 years.
• Support conversations: 2 years.
• Analytics data: 1 year (after anonymisation).

Once the retention period expires, data is securely deleted or anonymized.

7. Your Rights

As a PG Gaming user, you have a number of important rights over your personal data. We respect these rights and are here to help you exercise them.

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain conditions, you may request that your data be deleted.
• Right to Object to Processing: You can object to the use of your data for specific purposes.
• Right to Data Portability: The right to receive your data in a structured, portable format.
• Right to Withdraw Consent: You may opt out of marketing communications at any time.

8. Child Protection

Pg gaming is strictly prohibited for users under 18. We never knowingly collect data from minors. If we suspect that a minor has accessed the platform, we will immediately:

• Close the associated account.
• Delete all data collected.
• We will notify the relevant authorities if required.

If a parent or guardian suspects their child is using PG Gaming, please contact us immediately at support@pggaming.biz.

9. Security Measures

PG Gaming follows industry-leading standards to keep your data secure. Our security framework operates across multiple layers.

• SSL/TLS Encryption: All data transfers are protected with 256-bit encryption.
• Data Encryption: Sensitive information stored in our databases is kept in an encrypted state.
• Two-Factor Verification: An additional layer of security at login.
• Firewall & DDoS Protection: Advanced technology to defend against cyber attacks.
• Regular Security Audits: Regular security audits conducted by third-party providers.
• Staff Training: All staff receive regular training on data protection.

Please note that no system on the internet is 100% secure. In the event of a data breach, PG Gaming will act promptly in accordance with the law and notify affected users.

10. Privacy Policy Updates

PG Gaming may update this Privacy Policy from time to time. For any significant changes, we will:

• We will notify you on the website.
• We will notify you at your registered email.
• We will update the "Last Updated" date at the top of the page.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend reviewing this page regularly.

11. Contact Us

For any privacy-related questions, concerns, or rights requests, please get in touch with us:

• Email: support@pggaming.biz
• Subject Line: "Privacy Request – [Your Username]"
• Response Time: Up to 30 business days
• Support Hours: 24 hours a day, 7 days a week